So I've bought a Macbook pro 13'' in September 2015. Since then I've been having issues with the internal keyboard and the trackpad which don't work randomly. I've tried everything: SMC reset, PRAM reset, os reinstallation with no luck.
Now you're thinking that the machine is under warranty. Yes it is and this is what happened: I went to a Genius Bar in Rome and they told me that must be an hardware issue and I had to leave the laptop there for a repair. Unfortunately I needed the laptop and they don't provide a temporary replacement so I decided to pass and try to call Apple.
Then I called the Apple support and they told me to bring the laptop to a store here in Dublin to have it fixed. Again they don't provide a temporary replacement so I had to buy a Mac Mini (which I've sent back later) to be allowed to work and I brought the macbook to the shop. After a few days I've got a call from one of their technicians: he told me he could not replicate the error so there was nothing to fix. My only option was to go there and bring the Macbook home...
After a few weeks I was able to check the log while the internal keyboard wasn't working. In the log there were plenty of errors like these:
10/01/2016 11:09:19.000 kernel: Error: AppleHSSPIController::doSPITransfer NAK received from device
10/01/2016 11:09:19.000 kernel: Error: AppleHSSPIController::doSPITransfer CRC from device was invalid: computed 0x0000, received 0x0000
and then finally:
10/01/2016 11:09:22.000 kernel: Apple Internal Keyboard / Trackpad::start Start Succeeded
I've also opened a thread on the Apple forum but nobody replied.
There must be something wrong with the controller I guess anyway I'm not sure now how the Apple support could help me. I've bought a very expensive machine to be sure to have a stable laptop and a good customer support but what I've now? I'm stuck with a defective machine that is useless if the keyboard doesn't work.
What are my options at this point? I could buy another Macbook and try to check for a repair centre again hoping that they will be able to replicate the error and fix the laptop. Is this the support I get? Do I have to spend more money to have a laptop fixed?
The sad thing is that there are a lot of people with the same problem!
Have you ever had a similar experience? Do you think that the Apple customer support is the best on the planet? I honestly don't.